web. site dissapeared

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  ladygardenia1 · Member · Nov 22, 2020 at 5:27 pm

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  Hello,
  I was looking at different themes on allysonsimone.com and I acedentelly hit create a new site. I want my old site to go up, the one with my wedding gowns, this new one just appeared and the old one went away? can you recover for me?
  [redacted]

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  aravindjose · Member · Nov 22, 2020 at 6:32 pm

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  Hello,

  Can you go to your WordPress.com Home – https://wordpress.com/home and see whether your original site allysonsimone.com is listed there?
  If yes, simply select it and you should be seeing the dashboard for that site.

  Also, just assuring you that creating a new site will not delete/disable existing sites in normal scenarios.

  If the issue is still not resolved, please update here and we can check further.

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  fstat · Staff · Nov 23, 2020 at 6:26 am

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  Hi there,

  I see that although your site allysonsimone.com is hosted by GoDaddy (both the name servers and the IPs point to GoDaddy) you’ve enabled redirection of it to allysonsimone.wordpress.com, which is hosted by us (WordPress.com).

  If allysonsimone.wordpress.com is not your site, then you need to disable the redirection to it. That’s something GoDaddy can help you with.

  If there’s anything else going on that I’m missing, please give me more information so I can better assist you.

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  ladygardenia1 · Member · Nov 24, 2020 at 8:48 pm

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  Hello,

  I don’t
  know how to re-direct can you do this for me?

  ally

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  supernovia · Staff · Nov 24, 2020 at 8:59 pm

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  Hi ally, we can’t from our end because the domain is not with our services. Can you contact GoDaddy?

  Going forward, you’ll also want to use the correct forums for self-managed installations, at https://wordpress.org/support/forums/

  Or, you’d be welcome to migrate your site to our services. You can find our pricing here:
  https://wordpress.com/pricing

  Cheers!