Web site down

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  smkyml · Member · Mar 18, 2014 at 9:29 pm

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  I got this email:
  Jetpack Monitor is on the job, keeping tabs on http://startingpointphotography.com. During our last check on Tuesday, March 18, 2:24 pm, we noticed that your site was down.

  If you’re concerned about your site’s status, you might want to get in touch with your hosting provider. We’ll continue keeping track, and will let you know when your site is up and running again and the total downtime.”

  I checked with others and no one can access my site. :(

  The blog I need help with is: (visible only to logged in users)

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  gracejiyoung · Member · Mar 19, 2014 at 9:45 pm

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  Hi Shawn,
  You’ve reached support for the free sites hosted at WordPress.com. Your site at startingpointphotography.com is hosted by DreamHost using the free WordPress software available here:

  http://wordpress.org.

  Because your site is self-hosted with a different provider, support staff at WordPress.com do not have access to your site’s files or the ability to provide support for your current issue.

  You can find support for your self-hosted WordPress site here:

  http://wordpress.org/support/

  http://codex.wordpress.org/

  Please contact your host’s support team for more assistance.

  I’m sorry I couldn’t be of more help!

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  smkyml · Member · Mar 19, 2014 at 9:47 pm

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  Actually, you are a great help! Embarrassed to say, I didn’t know my site was hosted at Dreamhost.

  Thanks for taking the time to respond.

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  gracejiyoung · Member · Mar 19, 2014 at 9:52 pm

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  No problem at all! It can be a bit confusing to be honest!

  Hope you getting everything settled!