Web site has been hacked

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  peterroach · Member · Sep 23, 2022 at 3:40 pm

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  Our web page has been hacked. Hosting is through InMotionHosting and I have Securi working on it but I need to get a copy or backup of the theme thesis_18

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to logged in users)

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  staff-zinnia · Staff · Sep 23, 2022 at 7:17 pm

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  Hello –

  Unfortunately I am not going to be much help. The theme, Thesis, is not developed by our team nor do we provide support for it. You’ll need to talk to the theme developer/company in order to get help. I did a quick search and I think you will want to start here: https://diythemes.com/thesis/rtfm/how-to/install/

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  peterroach · Member · Sep 23, 2022 at 7:36 pm

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  Thank you so much. I will contact them. One other question … it seems my bayswater account for wordpress has been deleted or something. How can I talk to someone about looking into it.

  Again thank you for your help. At least I can try what you suggested.

  In Health,

  Peter Roach

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  staff-blorbo · Staff · Sep 23, 2022 at 9:06 pm

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  it seems my bayswater account for wordpress has been deleted or something.

  You might be trying to log in to the wrong place, since your site is not hosted with WordPress.com; it is a site using the open-source WordPress software (from WordPress.org) but hosted with InMotion.

  You should be able to log in to it through example.com/wp-login.php

  Because we use a custom login system on WordPress.com, we are not able to help you regain access, but for the version of WordPress that your hosting provider uses, you can find help in the support forums here: https://wordpress.org/support/forum/how-to-and-troubleshooting/

  Before you ask for help there, though, you may want to try the steps they recommend here first: https://wordpress.org/support/article/resetting-your-password/