Web site not coming up, blank

  • Unknown's avatar
    saradesota · Member ·

    The web site I need help with is hsosc.wordpress.com or hsosc.com (Until today, either URL worked… hsosc.wordpress.com did not specifically redirect to hsosc.com due to an error made 3-4 years ago by another volunteer web site person at our NFP. Now, typing in hsosc.wordpress.com in the browser window redirects to hsosc.com and no visible site!)

    All the ‘down for me’ sites report that the web site is up, but I only get a blank screen. I’ve tried 3 devices and 3 browsers; both URLs. I CAN ‘visit site’ from the dashboard, for example at https://wordpress.com/stats/insights/hsosc.com

    Site was up yesterday. Domain mapping auto-paid June 21. Does this have anything to do with the fee structure change?

    Page source reads:

    <!DOCTYPE HTML PUBLIC ‘-//W3C//DTD HTML 4.01//EN’
    ‘http://www.w3.org/TR/html4/strict.dtd’>
    <html>

    <head>
    <title>hsosc.com</title>

    </head>
    <frameset rows=’100%,*’ border=’0′>
    <frame src=’http://hsosc.wordpress.com’ frameborder=’0′ />
    <frame frameborder=’0′ noresize />
    </frameset>

    <!– pageok –>
    <!– 03 –>
    <!– –>
    </html>

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    timethief · Member ·

    hsosc.com is hosted by GoDaddy.com, not by wordpress.COM
    WHOIS: Click Here
    IP Address: 184.168.221.11
    Name Servers:
    ns34.domaincontrol.com
    ns33.domaincontrol.com

    This is wordpress.COM support. You are posting to the wrong support forum.

    We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
    (1) local installs of wordpress.ORG software on your own server or
    (2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.

    Also, note that we do not provide Jetpack support https://jetpack.me/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.

    Some Jetpack solutions are here http://jetpack.me/support/

    Others are in the Jetpack support forum at WordPress.org
    http://wordpress.org/support/plugin/jetpack

    However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service

    WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/

    As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
    Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
    WordPress.org support docs are at https://codex.wordpress.org/Main_Page
    See also https://apps.wordpress.org/support/

  • Unknown's avatar
    saradesota · Member ·

    Please, could you take another look? hsosc.wordpress.com? That is the site we have; as above, the domain mapping was somehow misdone years ago but both URLs worked up until yesterday… and wordpress.com collected $13 for domain mapping last week. Now neither does.

  • Unknown's avatar
    timethief · Member ·

    I will type modlook into the sidebar tags on this thread for a Staff follow-up. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Please subscribe to this thread so you are notified when they respond and be patient while waiting. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

  • Unknown's avatar
    saradesota · Member ·

    Thanks, timethief! I am subscribing to this thread. I SO appreciate you!

  • Unknown's avatar
    timethief · Member ·

    You are welcome.

  • supernovia · Staff ·

    Hi @saradesota, it looks like this domain isn’t pointed to our nameservers and instead trying to load up your site using “cloaking” …

    Can you try logging into GoDaddy and pointing the name to these servers?
    NS1.WORDPRESS.COM ,
    NS2.WORDPRESS.COM , and
    NS3.WORDPRESS.COM

    If you need to copy email settings over first, no problem; let us know and we can help.

    I did notice though that this is registered under another account, so you will want to log in as the upgrade owner to continue.

  • Unknown's avatar
    saradesota · Member ·

    Thanks, Supernovia. I’m just the volunteer; I will work with the Society’s Site Manager tomorrow and try to solve this. I’ve hesitated for years ’cause I was afraid of doing it wrong, but looks like, wrong or right, we have to do something now :(

  • supernovia · Staff ·

    @saradesota we’re happy to help how we can. If you can get the owner/admin to log in we can likely help faster. Cheers!

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