Web Story Plugin Issue

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  vishalpandit1211 · Member · Jul 22, 2021 at 5:10 am

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  Web stories can be saved and published only through administration level access. What can be done to save and publish the web story from the access level other than administrator?

  Site: https://mastermindcontent.wordpress.com.
  WP.com: Yes
  Correct account: Yes

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  deancroyal · Staff · Jul 22, 2021 at 5:11 pm

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  Hi there – Great question. Check out the user roles here to get a better idea of what different roles can accomplish.

  https://wordpress.com/support/user-roles/

  Let us know if you have any questions about the roles. We’ll be happy to help. :)

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  vishalpandit1211 · Member · Jul 23, 2021 at 6:17 am

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  Hi Dean, thanks for the respond. Actually, i have been given Editor role/access. With this access level , i am not able to save my created web stories. Can you help with the issue?

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  fstat · Staff · Jul 23, 2021 at 11:39 am

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  Hi there,

  I believe you’re referring to a different site than mastermindcontent.wordpress.com as on that site you’re the sole user and you’re an administrator.

  So, what’s the address of the site you’re working on?

  Please note that these forums are for WordPress.com hosted sites only. If your site is using the open-source WordPress.org software you need to seek help at these forums:

  https://wordpress.org/support/forums/

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  vishalpandit1211 · Member · Jul 23, 2021 at 3:10 pm

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  Hi, yes i am talking about another site. Where i have been assigned Editor level access. There i am not able to save web stories.

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  helper-heroponriki · Member · Jul 23, 2021 at 3:34 pm

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  We need to know what website you’re needing help with before we can advise on your question. Thanks!

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  vishalpandit1211 · Member · Jul 25, 2021 at 8:38 am

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  Sure, this is the website- https://parenting.firstcry.com/ , here i am facing the issue with saving web stories. The wordpress access level/role is editor.

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  aisajib · Member · Jul 25, 2021 at 10:25 am

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  Thanks for sharing the link to your site. As we mentioned above, we can only provide help with sites that are hosted by us on WordPress.com. Since yours is a self-hosted WordPress.org site, you’ll need to post on the WordPress.org support forum at this link: https://wordpress.org/support/forums/

  There are some differences between WordPress.com and WordPress.org. If you aren’t sure about the differences, please check the following article that details the differences: https://en.support.wordpress.com/com-vs-org