Webform not working – Bigin blaming Word press – I need help

  • Unknown's avatar
    teflfreedom · Member ·

    Bigin form apparently being encrypted in WordPress Bigin are saying – Bhuvi

    Greetings from Bigin Support!

    Debra Mann

    Which you already knew I expect

    Scope of Support
    We are more than happy to answer questions related to WordPress.com and occasionally provide advice or suggestions for your site. However, some things fall outside of what we can help with, including but not limited to:

    Help with third-party applications not related to WordPress.com.

    Spent the last hour trying to get support

    so Bigin, where is my call back

    Phone Support
    We do not currently offer phone support because many issues we discuss require frequent reference to web links and code. That is much easier to do using written forms of communication like live chat and email.

    So where is my call back?

    Bhuvi

    Debra, I requested you in our earlier conversation to take them( wordPress support) in call / session so we can join (Edited)

    Please confirm whether they are connected now, if so please share the link so I can also join and explain them the issue

    Debra

    Clearly you can see, I can’t. Its impossible

    I have tried every which way

    Your support is so bad

    Bhuvi

    Debra

    5:39 PM

    Phone Support
    We do not currently offer phone support because many issues we discuss require frequent reference to web links and code. That is much easier to do using written forms of communication like live chat and email.

    They mentioned that you can reach them through chat /email. Have you tried that Debra?

    Debra

    I can’t I dont have a paid plan

    click on the contact support its an AI response

    Just wasting time

    I need to sort this

    i have been on it all day

    I have never had such bad service from one company in ,my life

    Bhuvi

    Debra, please let us how can we sort the issue related to WordPress website. Kindly understand as the issue is not in our end to sort it in the first place.

    We also extended support by joining the session( if you have a word with them and request for time to connect on conference call) to explain the issue to Word Press support to help you sort it.

    It isn’t wordpress either

    you are blaming WordPress but i know they will come back and tell me to speak to you, all you are doing is wasting my time

    I want a call back from someone

    The blog I need help with is: (visible only to logged in users)

  • Unknown's avatar
    staartmees · Member ·

    We can’t help as your site isn’t running on the wordpress.com platform but is hosted by Siteground.

    As your site is using the open source wordpress.org, you must post your question in their forums at https://wordpress.org/support/forums/

  • aleone89 · Staff ·

    Hey there,

    As mentioned, on these forums, we can only assist with WordPress.com related issues. Therefore, I wanted to remind you about the option to migrate your WordPress site to our servers.

    The content alone can be moved by exporting from Tools > Export, and then imported as per these steps here: https://en.support.wordpress.com/import/ (Tools import). To get the storage you need, and to be able to use a custom primary domain, a paid plan would need to be in place: https://wordpress.com/pricing/

    Alternatively, a site can be migrated into WordPress.com, as is – including all content, themes and plugins. We make the migration process easy with the WordPress.com Migration plugin, which you can find at this link: https://wordpress.org/plugins/wpcom-migration/.

    A site being migrated into WordPress.com using this plugin would require a WordPress.com Business Plan.

    We provide a fully managed hosting service with a custom server environment, specifically optimized for WordPress. This means you’ll benefit from built-in security measures, performance improvements, and in-house support to address any questions or concerns you may have.

    Migrating your site to WordPress.com may initially seem like a daunting task, but the advantages of our fully managed hosting service outweigh the effort involved. With our optimized server environment and tailored version of WordPress, you’ll have access to the best possible hosting service for your WordPress website.

    However, if you decide not to migrate your site to WordPress.com, don’t worry! We still want to ensure you receive the help you need. The open-source WordPress forums are available to provide support, where you can connect with experts in WordPress who are well-equipped to assist you with any issues you may encounter.

    We hope this information is helpful. If you have any questions or concerns, please don’t hesitate to contact us. Thank you for considering WordPress.com as your hosting solution!

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