WebP image format..can't upload

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  thefreeorg · Member · Dec 5, 2015 at 7:14 pm

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  anyone know? why wont wp.com let me upload my super WebP images as they promised is now supported??

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  timethief · Member · Dec 5, 2015 at 7:17 pm

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  Unlike wordpress.ORG software installs, there is no FTP access to any wordpress.com hosted sites and we cannot upload any software into them.

  That said, we cannot help anyone until or unless they provide the URL for the site they are referring to. Do that now please.

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  timethief · Member · Dec 5, 2015 at 8:03 pm

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  I assume you are referring to https://en.blog.wordpress.com/2015/12/04/webp-images-support/

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  thefreeorg · Member · Dec 5, 2015 at 9:42 pm

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  hey thanks for the reply timethief!!
  this is thefreeonline.wordpress.com

  yesteday I made some nice quality low weight WebP images on Gimp
  but the media tab doesn’t find them in the file. I was surprised as I just read a pòst from wordpress.com advertising that WebP format now works and would make loading faster for my posts with many pics.

  maybe this isn’t quite rolled out yet

  all the best…… mike

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  timethief · Member · Dec 5, 2015 at 9:45 pm

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  Please type modlook into the sidebar tags on this thread for Staff help. How do I get a Moderator/Staff reply for my question? https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question Then please subscribe to this thread so you are notified when they respond. To subscribe look in the sidebar of this thread, find the subscribe to topics link and click it.

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  galois · Member · Dec 5, 2015 at 10:18 pm

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  Please type modlook into the sidebar tags on this thread for Staff help

  I did it! (before Dec 5, 2015, 10:42 PM)

  I’m very interested in this new feature. :)

  Cheers

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  timethief · Member · Dec 5, 2015 at 10:29 pm

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  @galois
  Hello there and thanks for the tagging. :)

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  supernovia · Staff · Dec 7, 2015 at 8:34 pm

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  Hi @thefreeorg, this comment explains why:

  With the WebP image format currently only supported by some browsers, there needs to be an original JPEG/PNG’s to serve to those that do not support it. As a result we are not able to allow WebP images to be uploaded as the source image or it wouldn’t be viewable by some of the visitors to your site. The image service will auto-detect user browser compatibility and serve the best supported image format automatically.

  So basically you upload a widely supported format, and we’ll serve WebP for you when we can. I hope that helps!

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  galois · Member · Dec 8, 2015 at 12:14 am

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  Thanks, @Velda :)

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  supernovia · Staff · Dec 8, 2015 at 1:09 am

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  Any time, @galois :) Glad that helped.