Webpage crashing on phone but not laptop – No Server Errors on backend

  • Unknown's avatar

    I have a WordPress website built using the OceanWP Theme and Elementor. When I test it on my laptop it, everything works fine. But when I test it on my iPhone, it will load but then it keeps crashing when I scroll. It does this using Safari and Google Chrome. It does it using WiFi and if using Cellular Data. There are no errors in the Error Log in the CPanel, so I don’t think that it’s a server issue. When the webpage crashes, it does not give a specific “error message”. On Safari it says “A problem repeatedly occurred on …” On Chrome it says “Webpage is not available.” Any suggestions?

    The blog I need help with is: (visible only to logged in users)

  • Hi there,

    Judging by the sites connected to your WordPress.com account it looks like you’re using the open-source WordPress software and therefore you need to seek help at these forums:

    https://wordpress.org/support/forums/

    The forum you’re currently posting is for WordPress.com hosted sites only. If you want to know more about the differences between WordPress.com and the WordPress software you can read this document:

    WordPress.com vs. WordPress.org

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