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  rccanadian2014 · Member · Jun 20, 2018 at 10:17 pm

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  My email is: (email visible only to moderators and staff)
  Can you help me?

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  cookgardensew · Member · Jun 20, 2018 at 10:18 pm

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  Hi @rccanadian2014.

  Can you share the web address of the site you are having trouble with so we can look into it further?

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  timethief · Member · Jun 20, 2018 at 10:19 pm

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  Sorry but we are unable to assist unless or until you provide the site URL starting with http:// so we can verify hosting.

  We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  To save time you can type the actual URL of the site you are referring to into http://whoishostingthis.com to determine who hosts the site so you know where to post for support.

  For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

  Jetpack support
  Some Jetpack solutions are here http://jetpack.com/support/
  Others are in the Jetpack support forum at WordPress.org
  http://wordpress.org/support/plugin/jetpack
  However, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
  See also https://apps.wordpress.org/support/ for app support.

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  rccanadian2014 · Member · Jun 20, 2018 at 10:20 pm

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  http://www.lvclean.ca/

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  timethief · Member · Jun 20, 2018 at 10:22 pm

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  lvclean.ca is a wordpress.ORG software install hosted by Unified Layer on Hostgator servers

  We provide support only for sites hosted on WordPress.COM servers. You could be posting to the wrong support forum. Know that WordPress.COM and WordPress.ORG are completely separate and you can read the differences here http://en.support.wordpress.com/com-vs-org/

  For hosting issues contact your web host. For software issues post to the WordPress.ORG support forums. The wordpress.ORG support forum is at http://wordpress.org/support.

  The wordpress.ORG support forum is at http://wordpress.org/support.
  The wordpress.ORG login link is here https://login.wordpress.org/
  If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
  WordPress.org support docs are at https://codex.wordpress.org/Main_Page
  See also https://apps.wordpress.org/support/ for app support.

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  cookgardensew · Member · Jun 20, 2018 at 10:27 pm

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  Ok, from the whois information for your site it looks like you are hosted with HostGator.

  You will need to contact HostGator support – they should be able to work with you to correct the issue.