website

• 

  digitalgez · Member · Oct 3, 2020 at 5:46 am

  • Copy link
  • Add topic to favorites

  I can not access my site. I can not log in, word press does not recognise my website address, yet word press shows me my home page?

• 

  austinsangs · Member · Oct 3, 2020 at 5:57 am

  • Copy link

  Hello @digitalgez,

  Will you please provide the URL of the site in question?

• 

  digitalgez · Member · Oct 3, 2020 at 6:14 am

  • Copy link

  I was setting this site up for my wife.
  this is the site name

  http://www.abceramicstudio.com

  It was not supposed to be published also, very unhappy with this situation.
  Be great if you have an idea
  Thanks

• 

  digitalgez · Member · Oct 3, 2020 at 6:50 am

  • Copy link

  I haven’t got skype.

  When i log in with my email address I get a new site.
  In this site, they ask me for a domain name.
  I put in the box “abceramicstudio.com”
  They tell me this already exist to a WordPress user. (which is me???)
  we have paid 204€. I have a word press email invoice.

  Can you still help?

• 

  kokkieh · Staff · Oct 3, 2020 at 8:42 am

  • Copy link

  Hi there,

  Please disregard the reply from @sofiacisinlabscom. We do not allow people to solicit private support clients in this forum, and they have now been banned from this forum.

  You are not able to access the dashboard for abceramicstudio.com because you are not logged in as the account that owns that site. The digitalgez account you’re using to post here has never been a user on that site.

  Log out of this account, and log back in using the username you used to create that site, and you’ll be able to access it again.

  If you don’t remember the login details for the correct account, please follow our account recovery process at https://en.support.wordpress.com/account-recovery/ so we can help you regain access.