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  mynewweb · Member · Nov 19, 2024 at 7:15 pm

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  Website suddenly stopped displaying our content and cant seem to get to our primary domain

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  meolam · Member · Nov 19, 2024 at 10:20 pm

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  Hi @mynewweb, the domain redirects to https://campbellharps.com/lander.

  Are you able to access your website’s dashboard?
  Have you recently made any minor or major changes (settings, DNS, updates, redirects, etc.)?

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  mynewweb · Member · Nov 20, 2024 at 1:47 am

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  Yes, I can access the dashboard on wordpress account and changed primary domain to default domain campbellharps.wordpress.com which works. Haven’t made any changes until now and tried to update DNS settings but it said I might have to wait 72 hours for it to take effect. I suspect there is some kind of a misdirect problem because of the appearance of /lander, which is new. Not sure if I need wordpress to fix the misdirect problem.

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  caimin · Staff · Nov 21, 2024 at 12:06 pm

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  I just checked your domain for you and I can see that at the moment the wrong name servers are being used. To host the domain with WordPress.com the name servers need be set to:

  NS1.WORDPRESS.COM
  NS2.WORDPRESS.COM
  NS3.WORDPRESS.COM

  This needs to be done where your domain is registered. You can find out more about the process in this guide:

  https://wordpress.com/support/domains/map-existing-domain/#change-your-domains-name-servers