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  relaxdream · Member · Sep 11, 2018 at 12:29 am

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  I am trying to build a website. I can not seem to figure out your site.. I paid $178.90 to make this work and I am getting nowhere. On chats I have asked for assistance I do not feel your site is the right fit for me. I am requesting a refund. I have emailed a few times and no one responds!!

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  torres126 · Member · Sep 11, 2018 at 6:13 am

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  Hi there, I’ve tagged WordPress.com staff to help you with this issue. You’ll likely receive a response within a few hours from a staff member: https://en.support.wordpress.com/getting-help-in-the-forums/#how-do-i-get-a-moderatorstaff-reply-for-my-question

  Hope this gets resolved soon. :)

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  justjennifer · Member · Sep 11, 2018 at 6:21 am

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  Hi there, what is the address of the site are you working on? Once you provide that information we can point you in the right direction for assistance.

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  fstat · Staff · Sep 11, 2018 at 6:25 am

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  Hi there,

  The WordPress.com account you’re using to contact us (relaxdream) is a newly created account (6 days old) and doesn’t have any upgrades purchased.

  Can you please contact us from the account that made that $178.90 purchase or let me know the username or site address associated with that upgrade so I can further assist you?