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  305lockout · Member · Feb 24, 2019 at 8:05 pm

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  I am the owner of the domain and website http://www.305lockout.com, I hired someone to work on and create a website for me, I tried to log into my account and it tells me that the password is incorrect, when i try to recover the password it says my email which is (email visible only to moderators and staff) does not have an account. The person who i hired keeps changing my password somehow and because of that i cannot log into my account and access it at all. Please, i need help resolving this issue i am the owner of the website domain and i have no access to be able to make chages myself, please call me at [redacted] or email me at (email visible only to moderators and staff).

  The blog I need help with is: (visible only to logged in users)

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  themagicrobot · Member · Feb 24, 2019 at 8:32 pm

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  Staff here can only help with https://305lockout.wordpress.com/ as that is on WordPress.com servers. 305lockout.com is hosted by Register.com and using the WordPress.org software. You’ll need to reach out to the person you have hired. (Note that the log in credentials you are using to reach this WordPress.com account may be different to the ones for your other site which you should reach at: http://www.305lockout.com/wp-login.php?).
  As there is no phone support at WordPress.com I’ve added a modlook tag to ask staff to remove your phone number.
  Note: https://en.support.wordpress.com/com-vs-org/
  PS: Considering your business It’s ironic that you are locked out of your site….

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  staff-zinnia · Staff · Feb 26, 2019 at 5:06 pm

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  Hi 305lockout –

  Thanks for getting in touch. As mentioned, we can only help with sites that are on our platform.

  You may consider using the WordPress.org support forums, or contacting your hosting provider for assistance. https://wordpress.org/support/