Website Access
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The organization has recently changed the website password last week. We are unable to login to the website (via the coha.org portal at the bottom of the web page) since the password has changed. We have attempted multiple times to reset the password and WordPress does not send a link an appropriate link to (email visible only to moderators and staff) to reset the password and access the website.
We are desperately seeking help to see what information or identification verification WordPress can accept to remotely reset the password to access coha.org via the website.
Thank you.
The blog I need help with is: (visible only to logged in users)
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Hey there,
Sorry you lost access, but there are ways to fix that issue! You can fill out the Account Recovery form, which requires proof of ownership, as an option for regaining access to your account.
You’ll find step by steps on account recovery right here.
Hope this helps! -
@marianasanchezramirez
coha.org is hosted by Linode, not by wordpress.COM.That site is not hosted by wordpress.COM and as it is not on our servers we cannot help you with it.
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
This is wordpress.COM support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.
(3) sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.The wordpress.ORG login link is here https://login.wordpress.org/ If you do not have an account yet then click Create an account https://login.wordpress.org/register/ and if you have lost an account password click Lost password? https://login.wordpress.org/lostpassword/
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ for app support.
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