Website access
-
Hi, We have a serious problem. Our website, http://www.jeffpike.com was created by a consultant. We have been able to update it as it was hosted on Hostbaby. As of 1/30/2020, Hostbaby no longer offers that support. The problem is we don’t have the email addresss | password associated with the site to be able to access it. We believe Hostbaby moved it to Bandzoogle servers and we are unable to access the site and it is not accessible | viewable on the web. We need to resolve as quickly as possible as the site has been down since Thursday. Thank you so much. Jeff Pike [redacted by mod] (email visible only to moderators and staff) OR my business partner contact info is Kathy Mullen [redacted by mod] (email visible only to moderators and staff)
Please direct us how to resolve quickly!!!
-
Hi there, you are posting in a public forum so I have redacted your phone numbers in your above post so you are not cold-called by people claiming to be from WP or WPcom.
Nameservers:
DNS1.SITEZOOGLE.COM
DNS2.SITEZOOGLE.COMAfter doing a WHOIS search on your domain jeffpike.com at https://lookup.icann.org/ these are your domain’s current nameservers. Because your site is not hosted here with us on WPcom, we won’t be able to assist you with your site. You’ll need to contact your current or previous web hosting provider for assistance, or possibly the person who set up your WP site.
https://support.hostbaby.com/hc/en-us/requests/new
https://sitezoogle.com/contactYou might be able to get other suggestions for action from the WP community at https://wordpress.org/support/forums
Just to clarify, this support forum assists users of the WPcom platform. WPcom (where we are ) and WP are separate entities with different documentation and support forums. More information about the differences can be found here: https://en.support.wordpress.com/com-vs-org/
Best wishes
- The topic ‘Website access’ is closed to new replies.
WordPress.com Forums 