website access

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  missjaneposton · Member · Apr 20, 2022 at 6:17 pm

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  Unable to log in to j2media.tv – lost password and user

  WP.com: Yes
  Correct account: Unknown

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  staff-blorbo · Staff · Apr 20, 2022 at 6:21 pm

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  Hello, I’m sorry to hear that you have trouble with your website. However, your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with A Small Orange.

  To clear up any confusion, WordPress.com and WordPress.org are two different entities: https://wordpress.com/support/com-vs-org/

  WordPress.org has complete documentation for self-hosted/installed versions of WordPress.org at https://wordpress.org/support/ and support at https://wordpress.org/support/forums/

  And they do have some options for you at https://wordpress.org/support/article/resetting-your-password/