website access to make changes

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  saturnalis79 · Member · Sep 18, 2022 at 3:05 pm

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  Hello Team,
  I need to retrieve access to my website, login and password please. The emails I am trying to insert to regenerate a new password are not recognized so I cant do anything. Can you please help? Thanks
  Cordialmente / Warm Regards

  [Redacted]

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Unknown

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  staartmees · Member · Sep 18, 2022 at 3:22 pm

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  Never post a phone number on a public forum unless you want to be flooded by spammers and scammers.
  We can’t help you as your site isn’t running on the wordpress.com platform but uses the open source wordpress.org. Their support is at https://wordpress.org/support/

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  saturnalis79 · Member · Sep 18, 2022 at 4:08 pm

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  how can i take that down now? do u know that?

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  helper-heroponriki · Member · Sep 18, 2022 at 5:21 pm

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  @saturnalis79 – I was able to remove that information for you.

  Regarding your website, can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.

  As @staartmees said, if your site is using the WordPress software on another host, you will need to reach out to your hosting provider or the WordPress.org community for guidance:

  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Thank you!

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  saturnalis79 · Member · Sep 18, 2022 at 9:13 pm

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  Thank you so much for your prompt support! brilliant
  Daniel