website access to make changes
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Hello Team,
I need to retrieve access to my website, login and password please. The emails I am trying to insert to regenerate a new password are not recognized so I cant do anything. Can you please help? Thanks
Cordialmente / Warm Regards[Redacted]
WP.com: Unknown
Jetpack: Yes
Correct account: Unknown -
Never post a phone number on a public forum unless you want to be flooded by spammers and scammers.
We can’t help you as your site isn’t running on the wordpress.com platform but uses the open source wordpress.org. Their support is at https://wordpress.org/support/ -
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@saturnalis79 – I was able to remove that information for you.
Regarding your website, can you let us know the URL of the site where you’re having this problem? Once we have that information, we’ll be better able to advise.
As @staartmees said, if your site is using the WordPress software on another host, you will need to reach out to your hosting provider or the WordPress.org community for guidance:
https://wordpress.org/support/forum/how-to-and-troubleshooting
Thank you!
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