Website admin disappeared

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  blendmarketingteam · Member · Jun 4, 2024 at 8:26 pm

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  Hello,

  I was added as a admin and manager for morainelakebus.com but it somehow disappeared. The owner of the site is not able to see the domain and site either

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  blendmarketingteam · Member · Jun 4, 2024 at 8:31 pm

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  The site I need help with is https://morainelakebus.com/. The WordPress admin works but the management of the site and the domain name have disappeared from the portal

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  helper-bobpomp · Member · Jun 4, 2024 at 8:38 pm

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  Hi there! It looks like something disrupted the site’s Jetpack connection — Jetpack is the bridge between your site and your WordPress.com account, so this is why you were not seeing the site in your dashboard.
  
  I was able to repair the Jetpack connection, so you should be able to access morainelakebus.com within your dashboard again now. Unfortunately, I was not able to determine exactly what caused the connection issue — I didn’t see any critical errors in the PHP logs, issues with the domain name, or any of the other common issues we check for — so I can’t completely guarantee that it won’t happen again, but hopefully it was just a temporary glitch of some sort.