Website and all content has gone missing
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Hello, please help me out. Recently our hosting did not renew, and we had to take some steps to recover this account internally. now that we have access we need our site to go live but all of our site content is missing for budson.ca – please help!
WP.com: Yes
Jetpack: No
Correct account: YesThe blog I need help with is: (visible only to logged in users)
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Hi there!
It seems your site was reverted because the WordPress.com Business plan had expired. Since your site uses plugins/custom themes, which are only available with the Business plan, they were removed when the plan expired.
No worries, though! There’s a backup of your site, so you can still upgrade your site to the Business plan and restore your site. You can upgrade to the Business plan using the button below:
After upgrading, make sure to follow the steps here to add a domain connection for your domain budson.ca. Once that’s done and the domain is set as the primary address, here’s how to restore your site: https://wordpress.com/support/restore/#restoring-from-a-backup
You can also chat with us live after upgrading if you need help with restoring from the backup. To do that, make sure to upgrade to Business first and then go to https://wordpress.com/help → click Contact Support and choose the Live Chat option.
Hope that helps!
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