Website and backstage problems, could you please help?

  • Unknown's avatar
    evalim0725 · Member ·

    Hello,

    It’s Eva, I’m new to WordPress and tried to establish my own web, but I got a problem this morning after I upgraded all the plugins and WordPress version which was reminded at the backstage, now I’m unable to log in the backstage, and even my website is not working, it shows that ‘Warning: require_once(/home/XXX my domain name/public_html/wp-content/plugins/backupwordpress/whitelist-html/whitelist-html.php): failed to open stream: No such file or directory in /home/XXX my domain name/public_html/wp-content/plugins/backupwordpress/classes/class-plugin.php on line 133

    Fatal error: require_once(): Failed opening required ‘/home/XXX my domain name/public_html/wp-content/plugins/backupwordpress/whitelist-html/whitelist-html.php’ (include_path=’.:/usr/local/php72/pear’) in /home/anscow29/public_html/wp-content/plugins/backupwordpress/classes/class-plugin.php on line 133
    The site is experiencing technical difficulties. Please check your site admin email inbox for instructions.’

    Can you help? Thanks so much.

    Best Regards,
    Eva

  • Unknown's avatar
    shubhamgmath · Member ·

    Hi evalim0725

    Can you please mention your site URL?

    I think you are using WordPress.org platform. If yes, then you can refer to the WordPress.org platform. Here is the link to that:
    https://wordpress.org/support/

  • Unknown's avatar
    evalim0725 · Member ·

    Hello Shubhamgmath,

    Thank you so much for your kindly reply.

    My site URL is anscow.com.
    Could you please help to solve this issue? Or should I start again this topic on https://wordpress.org/support/?

    Much appreciated for your help.

    Best Regards,
    Eva

  • Unknown's avatar
    ravichahar · Member ·

    Hey evalim0725!

    You have a self-hosted website which is hosted on Siteground.

    We’re only able to help with the websites hosted on WordPress.com.

    Please either contact your web hosting customer support or submit your query to WordPress.org forums.
    https://wordpress.org/support/forums/

    WordPress.com and WordPress.org are two different platforms. To understand more, please read this.

    WordPress.com vs. WordPress.org

  • Unknown's avatar
    evalim0725 · Member ·

    Hi Ravichahar,

    Thank you so much for the clarification, it made sense.

    I just started again this topic on WordPress.org earlier this morning, and this issue was successful to be solved. I’m so happy, much appreciated for you all.

    Best Regards,
    Eva

  • Unknown's avatar
    ravichahar · Member ·

    Hi Eva!

    We are here to help. I am glad you got it fixed. :)

    Enjoy using WordPress.
    Cheers!
    Ravi

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