Website and email are unable

  • Unknown's avatar
    infofbfcf39bd50 · Member ·

    Hello, we would like to check the troubleshooting of our website and email.
    My company email is (email visible only to moderators and staff) and is not receiving any emails.
    Homepage is also unable to access

    My personal email is (email visible only to moderators and staff) for further follow up.

    We need urgent troubleshooting since my customer emails are not reaching us.
    Thank you

    Douglas Renan Baquetti

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • supernovia · Staff ·

    Hey there @infofbfcf39bd50 I’m not seeing any MX records on that domain, and the name servers are pointed elsewhere right now. I also see this account isn’t connected to the site at all; apologies for not seeing your request sooner.

    Can you log in as the upgrade owner, then reach out to chat or email-based support directly at this link? https://wordpress.com/help/contact

    Please let us know if you need more assistance on this.

  • supernovia · Staff ·

    Hey, on second look @infofbfcf39bd50 , this domain needs to be verified. You’ll want to check the email address for the domain contact for a verification email, and click that. No login needed. Or, log into the correct account, then contact support directly for more assistance. Cheers!

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