Website and email issues

• 

  stationmanagerwoak · Member · Aug 8, 2023 at 4:20 pm

  • Copy link
  • Add topic to favorites

  We need to update our email for our website but cannot. ICANN has it suspended because of issue. We need to get this fixed asap.

  WP.com: Yes
  Jetpack: No
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  stationmanagerwoak · Member · Aug 8, 2023 at 4:23 pm

  • Copy link

  Continuation of my issue. We cannot access our email which the link would be sent to. Need link sent to another email not related to account. How can I get it to get link?

• 

  staff-totoro · Staff · Aug 9, 2023 at 10:11 pm

  • Copy link

  Hi there,

  We are not able to help here in the support forums, as verifying account ownership requires us to ask you to provide info that is best not shared in this public venue.

  With this in mind, please fill out this form here to the best of your ability: https://wordpress.com/wp-login.php?action=recovery

  This will send all the info you have to our account recovery team, and from there they will contact you directly to assist you in regaining access to the account that owns the site you are trying to access.