Website and Login deleted

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  judithpielsticker · Member · Feb 4, 2021 at 3:08 pm

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  Hej to all,
  as i tried to log into my backend it turns out that my username doesnt exist anymore nor does my site (there´s a plesk-site instead). Is that a hack? How can we find out what happened?
  Thanks to all!

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  judithpielsticker · Member · Feb 4, 2021 at 3:13 pm

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  my other username was jupielsticker, maybe you find sth there. Website: http://www.judithpielsticker.de

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  staff-totoro · Staff · Feb 5, 2021 at 1:59 am

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  Hi there,

  The site judithpielsticker.de appears to be a self-hosted WordPress (also called “.org”) site hosted on STRATO Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/judithpielsticker.de+dns

  To clarify, we are not the only providers of WordPress sites, and STRATO also happens to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  However, the good news is that as long as you have access to the server control panel through the STRATO, it is always possible to regain access to your self-hosted WordPress site. This WordPress.org Codex article will walk you through it: http://codex.wordpress.org/Resetting_Your_Password

  You can ask STRATO support for direct assistance in completing the steps in that article; they would be in the best position to help.

  Hope that points you in the right direction!

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  staff-totoro · Staff · Feb 5, 2021 at 2:05 am

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  Hi again,

  I forgot to mention that we offer support for all sites hosted on WordPress.com. If you wish you can migrate your site to be hosted with us, and from that point forward we are happy to help answer any questions you have about your site.

  Hope this helps!

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  judithpielsticker · Member · Feb 5, 2021 at 9:31 am

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  Hi Jerry, thanks for your answer. I still don’t get why wordpress tells me that my username isn’t there. how can that be related to the hosting from Strato?

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  staff-mckluskey · Staff · Feb 5, 2021 at 10:19 am

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  We’re not able to answer that question, as WordPress.org is completely independent of WordPress.com.

  We can only assist with sites hosted on our servers because we cannot access files or data for sites hosted elsewhere.
  If the links that Jerry shared above didn’t help, you could post at the community forums here: https://wordpress.org/support/forums/.