Website and my complete WP acccount Missing!
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I have no access. No account. Bluehost say that WP now has my domain name pointing to Google Inc. NOTHING to do with me? Hack? or ???!?
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions. You can learn more about the performance and security benefits of our managed hosting here: https://wordpress.com/hosting/
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, and we offer a migration plugin that will help you move your site to our managed hosting in just a few clicks.
Use the Move to WordPress.com plugin to migrate a self-hosted WordPress site to WordPress.com. Follow the steps in this guide to import your site (including your content, media, plugins, and theme) directly from your wp-admin dashboard. Prerequisites To follow the steps in this guide, you will need: Your source site: a WordPress site with any other hosting provider (referred to as a seUnfortunately though, as it stands now, we are not able to help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help.
Thanks!
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The issue isn’t a hosting one but rather the registrar for the site is apparently wordpress (through godaddy) but I have lost access to this and wordpress gives me no option to get the site up again. The blue host support said that the issue was that the DNS record pointed to google when all that needed to be changed was point the A record back to bluehost and that would be done by wordpress. Buy my access to anything wordpress related has apparently been revoked.
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Hi there, I answered concerning regaining access to the WordPress.com account that registered the domain in your other thread https://wordpress.com/forums/topic/account-site-recovery-2/
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