Website and new Account automatically tied to my personal account
-
I created a website and an account today through WordPress with Ionos, and that website and account got automatically tied to my personal account, and I don’t know how to disassociate them. Jetpack says my accounts are connected and made my personal account the owner of the new website, and I do not want that.
WP.com: Unknown
Jetpack: Yes
Correct account: YesThe blog I need help with is: (visible only to moderators and staff)
-
Hello there,
Jetpack can be disconnected from your site in the following ways:
https://jetpack.com/support/disconnect-jetpack-sitesHope this helps! :)
-
Hi,
Actually I am not trying to disconnect jetpack sites. It’s actually the second part. I have an account connection, and I see it in the linked blog page as well. It also says that my website is owned by my personal account from June 2022, not the account I created recently. I cannot find a support page that tells me how to disconnect the account. Please help. Thank you.
-
Hi there,
Staff can help you out in this regard.
Thanks for your patience while the staff gets back to you. I’ve added Modlook for quicker responses.
Thank You. :)
-
-
-
Just to confirm, you’re intending to disconnect the site from one WordPress.com account (your personal account) in order to connect it to a different (new) WordPress.com account?
If so, then the guide at https://jetpack.com/support/disconnect-jetpack-sites still applies – you’d want to make sure that you are logged in on WordPress.com using your personal account first, so that you can disconnect the site.
After that, if you log out of your personal WordPress.com account, and then log in using the WordPress.com account to which the site should be connected, you can then proceed to reconnect the site using Jetpack.
Just to note, this forum is generally intended for sites that are hosted here on WordPress.com – for more Jetpack-specific questions where the site is hosted with another company, the Jetpack support forum is a better resource:
https://wordpress.org/support/plugin/jetpack -
I am not sure what is being connected. I created a WordPress account through Ionos, which is actually not accessible outside of Ionos. However, I noticed that that Ionos WordPress account got automatically tied to my personal account. I am not quite sure it is just a jetpack thing since I can see the Ionos WordPress user on my personal account. I would like to disconnect those two accounts’ connection if possible. I did not do anything outside of creating a WordPress account through Ionos, creating a website, and then copying a template, so I don’t understand how everything got tangled up.
-
I am also not trying to connect any other accounts. I am just trying to disconnect the account and website I created through Ionos and my personal account.
-
Hi there,
I noticed that that Ionos WordPress account got automatically tied to my personal account. I am not quite sure it is just a jetpack thing since I can see the Ionos WordPress user on my personal account. I would like to disconnect those two accounts’ connection if possible
To clarify things a bit, IONOS uses a totally separate system from the one that we offer here on WordPress.com. The only reason that your WordPress.com account is connected to your IONOS site is due to the Jetpack plugin that is pre-installed on that end. We’re not tied to your login for the IONOS site, at least not directly.
To explain the Jetpack plugin for a second, your IONOS site does not come with as much functionality “pre-installed” such as you enjoy here on WordPress.com. The Jetpack plugin bridges that gap, and adds our cloud-connected services to your self-hosted site to give it a jump start on functionality.
To use the Jetpack plugin, you need a WordPress.com account, and since you have one already (and were likely still logged in) when you started your IONOS site, the Jetpack plugin prompted you to connect your existing account. You have a few options here, so let me lay those out:
- Leave the connection as-is: Since Jetpack is not tied to your site login (and is only used to connect to our cloud services) you can definitely leave things as they are now. We have no direct connection to your site or login on IONOS, so you can safely ignore this and just use the features of the Jetpack plugin. No one visiting your IONOS site will be aware.
- Create a second WordPress.com account and connect it to Jetpack instead: Again this is not tied to the login for your IONOS site, but it will mean that the cloud services that site uses a different account from your @stonezgdes account. Jetpack would continue to function the same, but it will require a bit of effort for you to create a second WordPress.com login.
- Deactivate the Jetpack plugin altogether: If you wish you can turn off Jetpack and have no connection to us whatsoever. This will mean you lose on Jetpack functionality but you can of course replace that by adding plugins to your site as needed, to add functionality you don’t have now.
Let us know how you would like to proceed or if you have any questions.
-
So I can create a different WordPress account and then tie that account to jetpack instead, and then my current account can be separated from my IONOS site and any future alterations I make to the IONOS site? Thank you so much for your help.
-
If you wish to connect the Jetpack plugin on your IONOS site to a new WordPress.com account (instead of connecting to @stonezgdes) you will want to do the following:
- Go to your IONOS site and deactivate the Jetpack plugin under
wp-admin>plugins - Go to https://wordpress.com/me/ and click the LOG OUT button in the lefthand sidebar
- Once you are logged out of your @stonezgdes account, go to this link and create a new WordPress.com account: https://wordpress.com/start/
- Once your new account is created, go back to your IONOS site and reactivate the Jetpack plugin and follow the steps to reconnect.
- It will now be connected to the new account you created (instead of @stonezgdes)
Hope that helps. Please let us know if you have any more questions.
- Go to your IONOS site and deactivate the Jetpack plugin under
-
-
Hello. I followed the procedure, but it seems like that did not work and the jetpack is still connected to my personal account, and I can still access posts made by my personal account through my IONOS WordPress. Did I do something wrong?
-
It seems like I am posting this with my new account that I created. Just to clarify, this is the new account I just created, I am the owner to both accounts, and it is this account that I want my IONOS to be bound to.
-
Hi there,
I’m not sure if this is due to caching on your end (showing an out of date view of the connection) but I can confirm on this end that stoneytownhouse.com is associated with your new @stonenestvacation3745 account.
The site stoneytownhouse.com is no longer associated with @stonezgdes and the only site I see associated to that account is https://stonezgames.wordpress.com/
You can confirm here: https://wordpress.com/sites/
Hope this helps!
-
I just flushed site cache, which I am assuming that should bring the site up to date, but I can still see this:
As you can see, I created stonenestvacation3745 (not the new wordpress account but the IONOS one) at around the same time as the website on around 12/31. However, I can still see the site I created back in June 2022. Is there something I am missing?
-
Hi there,
The Jetpack plugin on your site not connected to your site login or usernames or anything like that. Those are maintained separately by you. Specifically we would not publish a post on your site, and the connection you make via Jetpack would not affect the publication date of content on your site.
We can only take a direct look at WordPress.com sites (sites hosted here on WordPress.com directly) so I don’t have a way to take a look at what you have on your self-hosted WordPress site through IONOS. That is to say the best I can offer is an educated guess since I can’t take a closer look, but it appears that a post like “Hello World” is from some demo content package, and not a post that you yourself published, correct?
Did you happen to upload demo content to your site recently, possibly for a new theme you are trying to set up? Demo content can often show the original creation date of the post (the time the person created the original “Hello World” post) even though your name gets assigned as the “author” at the time you import it to your site.Hope that helps!
-
I definitely did not actively try to upload any demo. It is weird that the uploaded page sets the date to June even though the account is created recently. It seems that any update I am making to my personal site does not transfer over, so the problem seems to be solved. Thank you.
- The topic ‘Website and new Account automatically tied to my personal account’ is closed to new replies.
WordPress.com Forums 