Website assistance

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  tiffanybayes · Member · Jul 11, 2021 at 5:58 pm

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  My website is not populating and I can not log into the wpadmin portal.

  The site I need help with is [visible only to staff] help@https:memphisaesthetics.com. This site is not linked to my WordPress.com account.

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  staff-totoro · Staff · Jul 12, 2021 at 1:17 am

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  Hi there,

  The site memphisaesthetics.com appears to be a self-hosted WordPress (also called “.org”) site hosted on HostGator Web Hosting, and not a site hosted on our WordPress.com service.

  You can confirm here: https://gwhois.org/memphisaesthetics.com+dns

  To clarify, we are not the only providers of WordPress sites, and other hosting companies also happen to offer WordPress sites, but they use a different version of the platform than what we use here. Because of this we are not able to help with your issue as it lies outside of our system. See http://support.wordpress.com/com-vs-org/ for more info.

  You can find support for your self-hosted WordPress site here: https://wordpress.org/support/forums/

  Optionally you can migrate to our hosting so we can provide more direct support, here’s how: https://transferto.wordpress.com/self-hosted-wordpress-org/

  We provide support for all sites we host on WordPress.com (even free sites) and would be happy to assist you with issues like this

  Hope that points you in the right direction!