website backup and data files

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  angeltub4a80012a4 · Member · Feb 18, 2021 at 6:37 am

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  Hi my website is http://thebordergirl.blog/ I cannot access to it and it says the domain is locked by wordpress. How can I find my website back and renew the data and files. Thanks

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  fstat · Staff · Feb 18, 2021 at 9:27 am

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  Hi there,

  Your site is not hosted by us (WordPress.com). It is using the open-source WordPress software and it is hosted by Bluehost. Therefore, you need to contact them regarding your issue.

  We’re only able to provide support for WordPress websites that are hosted by us. For help with your site you can also ask over at the WordPress.org forums:

  https://wordpress.org/support/forums/

  If you want to know more about the differences between WordPress.com and the open-source WordPress software you can read this article:

  WordPress.com vs. WordPress.org