Website being buggy

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  imogenkentt · Member · May 18, 2022 at 9:07 am

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  Hi!
  Sometimes when people open the site from a browser or instagram it comes up with a page of coding instead – this only started happening recently and I’m not sure what’s causing it.

  WP.com: Unknown
  Jetpack: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

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  shwetharmaiya · Member · May 18, 2022 at 9:12 am

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  Hi,

  I do see the coding part when I click the link on browser.
  A who is lookup was done. There is a 504 Bad gateway error.

  504 Gateway Timeout server error response code indicates that the server, while acting as a gateway or proxy, did not get a response in time from the upstream server that it needed in order to complete the request.

  So I will tag #modlook (Staff) here.

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  justjennifer · Member · May 18, 2022 at 10:51 am

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  Hi there,

  Nameservers:
  NS6623.HOSTGATOR.COM
  NS6624.HOSTGATOR.COM

  Hello there, it looks like your site allorae.com is using name servers that aren’t associated with WordPress.com, where we are. Since your site isn’t hosted on our servers, our Happiness Engineers are limited in what they can do to assist you because they don’t have access to your site’s back end.

  Have you tried contacting your web hosting provider, Hostgator, for assistance? If they say this is a WordPress problem, head over to https://wordpress.org/support/ where you’ll find documentation and users who have more experience with the software you are using. If you don’t have a username on the ORG forums you can register one on the top of that page.

  Just to clarify, this support forum you’ve posted to assists users with free websites hosted on WordPress.com, the hosting provider. You can read more about these differences at https://wordpress.org/support/article/wordpress-vs-wordpress-com/

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  justjennifer · Member · May 18, 2022 at 11:04 am

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  Hi @shwetharmaiya thanks for your help here.

  In case you haven’t seen it, Staff have written up a brilliant guide with lots of tips and tricks to help you get the most out of your experience helping WordPress.com users. You can find it here: https://wordpress.com/support/wordpress-com-volunteers/ and here too https://wordpress.com/forums/topic/best-practices-community-standards/ Cheers!

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  shwetharmaiya · Member · May 18, 2022 at 12:18 pm

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  Thank you @justjennifer