Website corrupted after latest update

  • Unknown's avatar
    lesleyfrench965 · Member ·

    I ran the latest updates on my plugins. I have not lost all the YouTube videos from my site and all the info from one of my pages.
    This is the fatal error message that I see. PLEASE HELP. UNABLE TO ACCESS ELEMENTOR EITHER AT THE MOMENT

    ;atal error: Uncaught Error: Call to undefined function oceanwp_theme_icon_class() in /home/customer/www/betterbalanceforlife.com.au/public_html/wp-content/plugins/ocean-extra/includes/widgets/social.php:291 Stack trace: #0 /home/customer/www/betterbalanceforlife.com.au/public_html/wp-includes/class-wp-widget.php(380): Ocean_Extra_Social_Widget->widget(Array, Array) #1 /home/customer/www/betterbalanceforlife.com.au/public_html/wp-includes/widgets.php(823): WP_Widget->display_callback(Array, Array) #2 /home/customer/www/betterbalanceforlife.com.au/public_html/wp-content/themes/oceanwp/partials/footer/widgets.php(106): dynamic_sidebar(‘footer-two’) #3 /home/customer/www/betterbalanceforlife.com.au/public_html/wp-includes/template.php(732): require(‘/home/customer/…’) #4 /home/customer/www/betterbalanceforlife.com.au/public_html/wp-includes/template.php(676): load_template(‘/home/customer/…’, false, Array) #5 /home/customer/www/betterbalanceforlife.com.au/public_html/wp-includes/general-template.php(204): locate_template in /home/customer/www/betterbalanceforlife.com.au/public_html/wp-content/plugins/ocean-extra/includes/widgets/social.php on line 291

  • staff-mckluskey · Staff ·

    Hi there!

    I’m afraid we won’t be able to help you here as your site is not hosted with WordPress.com. It is a site using the open-source WordPress software (from WordPress.org) but hosted with Siteground.

    Because WordPress.com and WordPress.org are two entirely separate entities, we cannot access files or data for sites hosted elsewhere; we can only assist with sites hosted on our servers. You can read more about the differences between WordPress.org software and WordPress.com here:
    https://wordpress.com/support/com-vs-org/.

    You can look for help at the community forums here: https://wordpress.org/support/forums/.

    http://wordpress.org/support/ is also a great resource for sites using the open-source WordPress.org software.

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