website crash

• 

  fesoyiona · Member · Nov 20, 2013 at 5:36 pm

  • Copy link
  • Add topic to favorites

  i built my company website with wordpress. I got a notice about a new version to download. When I clicked the link, it seems everything disappeared. I want to know if I have lost all of my data. If so, what can I do about it? Website: http://www.btgforafrica.com

• 

  jackiedana · Member · Nov 21, 2013 at 8:36 pm

  • Copy link

  It appears that the site btgforafrica.com is hosted on another provider (NTCHOSTING.COM) using the software available at WordPress.org. That means we at WordPress.com do not have any access to your site and cannot provide troubleshooting for this issue.

  Please refer to http://en.support.wordpress.com/com-vs-org/ for the differences between WordPress.com and WordPress.org.

  You can find support for self-hosted WordPress sites at http://wordpress.org/support/ .

  You may also wish to contact your hosting provider for more assistance.