website crash

• 

  alanmcintyresmith · Member · Feb 10, 2023 at 6:02 pm

  • Copy link
  • Add topic to favorites

  My WordPress site crashed after I upgraded to WordPress 6.0.3 and Elementor 3.10.2. All my pages I designed in Elementor has disappeared. When I go to the url ‘alansmithfilm.com’ – the error message is ‘There has been a critical error on this website.’

  WP.com: Yes
  Correct account: Yes

  The blog I need help with is: (visible only to logged in users)

• 

  staff-doublebassd · Staff · Feb 10, 2023 at 8:22 pm

  • Copy link

  Hi there,

  Your site is not hosted on WordPress.com but using the open-source WordPress.org software at another hosting provider. Since we do not have access to your account, we are unable directly assist you in pinpointing the issue causing the crash.

  I would recommend contacting support for the Elementor plugin directly for help with this, as it appears you’re using them for your site’s design.

  https://elementor.com/support/
  
  The dotorg community forums would also be better positioned to assist with your issue, so feel free to reach out there as well.
  
  http://wordpress.org/support/forums

  Thanks,