Website Crash
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Our company website has crashed and it was created so long ago we do not have the email or password to access it to find out how to fix it.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Good Morning –
Looking at that site I can see it’s hosted on knthost.com. It’s not using our managed hosting environment from WordPress.com. The domain is registered through GoDaddy.
For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.
All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.
Y’all aren’t going to be able to recover any content unless you can regain access to the site. It might be less of a headache to start over – and we can help you with that.
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