Website Crash After Update
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I clicked update WordPress on the admin portal of my website, and my website no longer exists; the only thing that appears when I go to the website are these two errors:
Warning: require_once(/services/http/users/u/uea/wp-content/plugins/ad-inserter/strings.php): failed to open stream: No such file or directory in /services/http/users/u/uea/wp-content/plugins/ad-inserter/ad-inserter.php on line 1868
Fatal error: require_once(): Failed opening required ‘/services/http/users/u/uea/wp-content/plugins/ad-inserter/strings.php’ (include_path=’.:/usr/share/php’) in /services/http/users/u/uea/wp-content/plugins/ad-inserter/ad-inserter.php on line 1868
From my understanding, I needed to deinstall the plugins causing these errors and then reinstall them before updating, but I did not, and the update ran into these problems and basically crashed the website. I am not website or code savvy by any means, so I did not back up the website immediately before updating because I didn’t know I had to do that. I thought everything would be okay, but it obviously is not. The previous website head told me that we may have backed up the website within wordpress, but i have no clue how to access any of this. Please help me in any way. Please.
WP.com: Unknown
Jetpack: Unknown
Correct account: UnknownThe blog I need help with is: (visible only to logged in users)
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Looking at that site I can see it’s not using our managed hosting environment from WordPress.com.
For help, I would contact the hosting provider first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/
On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.
All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.
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