website crashed
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I was working on my website trying to upload media files. When I proceeded to do so i got an error that my max limit was 20MB. Troubled I went and researched and found a suggestion of installing a plugin: PHP.INI Settings, after doing so I was able to increase the max to 512MB. Unfortunately, after getting my files I wanted uploaded I tried to get back into the website after closing. To my horror I get a 500 Internal Sever Message and I am unable to get back in. http://www.Thechurchofgodofcanby.com is the URL and is hosted by ipage.com. For crazy reasons to complicated to explain I am not the account holder and the person who is, is unreachable forever. I was wondering if there is any other way I can get back into the WP-Admin (Dashboard) to correct my messup (which i believe is the Plugin Stated) without dealing with the Host: ipage.com ?
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The only way to get your site back online is using the File manager of your hosting or FTP, so you can delete that Plugin. Best would be to contact your hosting.
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Hello there, I’m sorry to know that you’re having a problem accessing your site. Since your site is not hosted on WordPress.com, I’m afraid we do not have the answers for you in this forum as this is a support forum for sites hosted on WordPress.com.
Regarding your issue, you could try to post your questions at the WordPress.org forum and seek help from the experts and volunteer members there. You may need to register an account if you don’t already have one.
https://wordpress.org/support/
Please be informed that the staff and members of this forum could only help you out with support topics related to WordPress.com sites but not self-hosted WordPress sites as they’re separate entities and independent from each other.
Hope your issue gets fixed soon!
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I don’t have access to login info for my hosting company. I tried filezilla but when I put in the info I believe was correct
HOST: http://ftp.thechurchofgodofcanby.com
USER: (redacted)
PW: (redacted)
PORT:It said it was wrong think something like couldn’t communicate.
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This is a public forum, please do not share your credentials here.
For login issues with your web hosting company, you’re recommended to contact them directly.
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Hi cogaudioteam,
These forums are a public place so I’ve removed the personal information you shared here. thechurchofgodofcanby.com is a WordPress.org site hosted by iPage so please contact them for help in resolving the error message you are seeing.
Best of luck.
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