Website Crashed

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  connovarsolutions · Member · Aug 17, 2021 at 3:22 am

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  In my dashboard, I changed the URL from http:// to https:// and the whole website crashed. Now the website and the dashboard won’t load. How do I fix this?

  Site: (email visible only to moderators and staff).
  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  zigzagboogaaloo · Member · Aug 17, 2021 at 4:32 am

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  Hello there,

  Hope all is well and good with you!

  Thank you for your question and sorry to hear that your site has crashed.

  In order for us to take the next step in helping you, kindly provide us with your site address so that we can take a better look on the issue.

  I understand that you also changed your site’s URL from “http:// to https://”.
  Please take note that all wordpress.com sites are using “https”.

  For further details you may refer to the support document below about HTTPS and SSL.

  https://wordpress.com/support/https-ssl/

  Please do let us know if you have any additional questions, we are more than happy to help!

  Stay safe.

  Max

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  connovarsolutions · Member · Aug 17, 2021 at 4:20 pm

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  Thank You.
  I figured it out though. I went to my hosting provider and changed the link on the server using phpMyAdmin.

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  zigzagboogaaloo · Member · Aug 18, 2021 at 2:16 am

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  Hello,

  Thank you for the update and we are really glad to know that things have been sorted out and you are back on track.

  Have a pleasant day ahead and do not hesitate to be in touch should you have any additional questions.

  Stay safe.

  Max.

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  aisajib · Member · Aug 18, 2021 at 6:56 am

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  Hi there!

  Glad to know that you were able to get help from your hosting service provider regarding this. :)

  I wanted to clarify that on this forum, we primarily offer support for WordPress.com sites. Since your site uses the WordPress.org software and is hosted elsewhere, the WordPress.org forum or the hosting service provider are better places to get help with your WordPress.org site.

  If you need more help, feel free to contact your hosting service provider or post on the WordPress.org support forum here: https://wordpress.org/support/forums