Website Crashed

  • Unknown's avatar
    nataliehansonuk · Member ·

    Hi,

    I had a staging site where I was making changes to my website. I tried to deploy changes and since then my website has not been working properly. I have lost all plug ins and my theme that I had with Elementor too.
    I have spoken with my hosting server and they have said I need to raise this with wordpress or the theme vendor. Any advice would be great.

    Forbidden
    You don’t have permission to access this resource.

    ‘Additionally, a 403 Forbidden error was encountered while trying to use an ErrorDocument to handle the request.’

    WP.com: Unknown
    Jetpack: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-zinnia · Staff ·

    Howdy –

    Looking at that site I can see it’s hosted on Bluehost. It’s not using our managed hosting environment from WordPress.com.

    For help, I would contact them first. Otherwise, there’s a volunteer network available for folks who run their own WordPress installations, which is how you’re set up. That is available at https://wordpress.org/support/forums/

    On WordPress.com our team offers a managed hosting environment. This means that we handle all the back end details of the site. Things like back ups, updates, security, spam, seo, ssl, mobile optimization, top notch hosting specs, and sorting out any errors or bugs that pop up along the way. When you run a stand alone WordPress installation, like what y’all have set up, then all of those details fall on to you – so instead of being able to focus on content you spend a ton of time and frustration fixing these sort of issues.

    All of our hosting plans are available on https://wordpress.com/pricing/ If you think a managed environment is a better setup for the project and your experience level then we can talk more about how to move your site over and what’s involved with that process.

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