Website crashed after installing Performance Lab and mySQL, can’t log in

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  greenbeecbd · Member · Mar 21, 2023 at 6:35 pm

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  I was trying to reduce my site load time and ran an app recommended by google (performance Lab by WordPress) and ran an experimental MySQL thing, now my website is down, and I cannot log in with either the email or the regular log in. Please help!

  Here is the error message:
  The username xxxxxxxx is not registered on this site. If you are unsure of your username, try your email address instead.

  And then I try the email and it tells me this:
  Unknown email address. Check again or try your username.

  Any help would be greatly appreciated!
  It seems I can log into wordpress.com but not wordpress.org

  The blog I need help with is: (visible only to logged in users)

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  greenbeecbd · Member · Mar 21, 2023 at 6:39 pm

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  The blog i need help with is greenbeefarms.org

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  greenbeecbd · Member · Mar 21, 2023 at 9:54 pm

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  for those with the same question, the thread has continued here: https://wordpress.org/support/topic/whole-website-down-cant-log-in-to-wordpress-after-mysql/#post-16582263
  
  Although at this time, no answer has been found

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  aleone89 · Staff · Mar 29, 2023 at 4:43 pm

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  Hi there,

  Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.

  To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.

  Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.

  You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.

  As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting

  The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!