website crashed after trying to do woocommerce updates

  • Unknown's avatar
    terrisabol · Member ·

    I have taken 3 of your WordPress webinars this week. During the one on WooCommerce, I asked during the q&a about updates for woocommerce and said that I was nervous since my website crashed in the past after doing it. I was advised to just do it any way one at a time and then enable auto-updates. Sure enough, I tried to update and it crashed. It asked me to note the time of 4:17am CST on Aug 13, 2021. What do I do now?

    I also have a book launching in 4 days and need my website up and running. I have been working on the content for it all week and don’t want to lose all that info.

    I know GoDaddy is my host, so I called them, but they said it’s a WordPress PlugIn issue, not a server issue, so I needed to contact y’all. But there’s no email or phone number to call.

    Site: terrisabol.com.
    WP.com: Unknown
    Jetpack: Unknown
    Correct account: Unknown

  • Unknown's avatar
    tenchoenyi · Member ·

    Hello @terrisabol,

    Please note that these forums are for WordPress.com hosted sites only. Your site is using the open-source WordPress.org software you need to seek help at these forums:
    https://wordpress.org/support/forums/

    WordPress.com and WordPress.org are two different entities:
    http://support.wordpress.com/com-vs-org/

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