Website crashed after updates

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  adamforrest505 · Member · Oct 23, 2020 at 5:47 pm

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  I’ve been put in charge of a site that was made several years ago, and seems to have been corrupted so that all the source code is lost. I updated the theme and plugins, and this seems to have caused the entire site to crash. Is there any hope of restoring it? When I try to restore to previous backups, I get an error message.

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  cintiamillan · Member · Oct 30, 2020 at 12:15 pm

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  Hi there :)

  To help you out, I need to know the URL of your site. Could you please send it?

  Thank you.

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  galois · Member · Oct 31, 2020 at 1:10 pm

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  Hi, @adamforrest505
  Your site is not hosted here, on WordPress.com, but using the open source WordPress.org software at another hosting provider.

  For general help with the version of WordPress you’re using, you can ask the WordPress.org community over at https://wordpress.org/support/forums/

  The other option: you can ask the support of your hosting.

  You can read more about the differences between WordPress.org software and WordPress.com here:
  https://wordpress.com/support/com-vs-org/

  Cheers.