Website Crashed after WordPress Update

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  adeebrahemat · Member · Mar 23, 2022 at 9:15 am

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  Hello,

  My company website crashed after updating the WordPress site and would love some help. We are currently getting this following error while trying to login:

  Fatal error: Cannot redeclare retrieve_password() (previously declared in /var/sites/c/NAME OF DOMAIN/public_html/wp-login.php:311) in /var/sites/c/NAME OF DOMAIN/public_html/wp-includes/user.php on line 3032

  *I removed the name of the domain for privacy reasons*

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  kokkieh · Staff · Mar 23, 2022 at 12:48 pm

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  Hi there,

  Your site is not hosted on WordPress.com, but using the open source WordPress.org software at another hosting provider. We’re only able to help with sites hosted on our servers at WordPress.com.

  Please ask the WordPress.org community for advice instead. They provide support for the version of WordPress you’re using:

  https://wordpress.org/support/forums

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  adeebrahemat · Member · Mar 23, 2022 at 3:53 pm

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  Thank you