Website Crashes On Mobile
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Hi, folks! Apologies if the answer is obvious, I’m not the best with these things. I’ve noticed for a while that when you view my website on mobile, at least using the Safari browser, it crashes pretty quickly. Someone also ran into the problem on their phone using DuckDuckGo.
On my laptop it works like a dream, and when viewing my website THROUGH the Twitter app’s browser, it seems to work fine, too. But I was wondering if there was a way to maybe make it behave on other mobile browsers. Especially if it’s something easy.
The blog I need help with is: (visible only to logged in users)
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Hi there,
Apologies, but we can’t help with your issue directly because we don’t host your site on our WordPress.com managed hosting.
To explain, we are a fully managed hosting provider and use a custom server environment that is optimized for WordPress, provides built-in security and performance improvements, as well as in-house support for your site questions.
Because of the way we’ve optimized our service, we also use a customized version of WordPress that is different (under the hood) from what you use at your current provider. As a result, we do not have access to your site and are not familiar with the source of your issue.
You definitely have the option to move your site to us so we can provide in-house help, using our migration plugin: https://wordpress.org/plugins/wpcom-migration/ and the site would need to be on the business plan.
As it stands now, we cannot help since it is hosted elsewhere. The good news is that help is available here at the open-source WordPress forums: https://wordpress.org/support/forum/how-to-and-troubleshooting
The folks in that forum are more familiar with these kinds of issues and are in the best position to help. Thanks!
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