Website Created

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  rusticgraceco · Member · Jun 9, 2021 at 4:05 pm

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  I had a website created by a company when I decided to switch to another maintenance company they took down the entire site from wordpress and sent me the files. How do I get a tar.gz files back up and running on wordpress?

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  staff-ozmodiar · Staff · Jun 9, 2021 at 10:03 pm

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  Hi,

  Are you looking to host on WordPress.com? Or are you looking to create a WordPress website using the open-source software from WordPress.org, but hosted elsewhere.

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  rusticgraceco · Member · Jun 10, 2021 at 12:25 am

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  I haven’t decided yet just need to figure out how to get these files back onto a wordpress site

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  staff-totoro · Staff · Jun 10, 2021 at 1:34 am

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  Hi there,

  How do I get a tar.gz files back up and running on wordpress?

  Most tar.gz exports are intended for self-hosted WordPress sites, which are sites that you create on a “traditional web host” like Bluehost, GoDaddy, etc.

  Essentially the file you have should contain (when you open it) several smaller files that you would need to manually set up on a new host. This is not something we could help with as we use a different version of the WordPress platform here on WordPress.com. Because of this we do not have the option to set up a new site manually from a server backup.

  However, this guide should explain the process of restoring your backup on a new host: https://wordpress.org/support/article/moving-wordpress/#moving-to-a-new-server

  You can also find advanced support with moving a WordPress site from one host to another here: https://wordpress.org/support/forum/installation/

  Hope this helps point you in the right direction!

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  rusticgraceco · Member · Jun 10, 2021 at 2:12 am

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  Okay so I can’t get a hosting plan through WordPress and then upload this file into the backend to restore this site?

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  kokkieh · Staff · Jun 10, 2021 at 4:30 am

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  No, it’s not possible to upload a file like that directly to our servers. The only import options we have on WordPress.com is for a .xml content export file, or on our Business Plan a full-site migration where an active site is migrated directly from another host’s servers to ours.

  If you get a WordPress hosting plan from another hosting provider, you should be able to upload your file there.