Website created on WP

• 

  diane2304 · Member · Feb 18, 2019 at 11:56 am

  • Copy link
  • Add topic to favorites

  Hello

  I paid someone to create my site and they have used wordpress. I have been trying to have this released to me for a couple of months so that I can make amendments and add things and transfer the hosting to a friends server, but am having no response from the person who created this. How can I have this transferred to me please? I have paid them for creating this for me and have an invoice to prove this – is there anything I can do if they will not engage with me to give me access to this?

  The blog I need help with is: (visible only to logged in users)

• 

  trupti25 · Member · Feb 18, 2019 at 1:37 pm

  • Copy link

  Hello,

  Adding staff to look into it as you do not have any basic information to recover the site.

• 

  fstat · Staff · Feb 18, 2019 at 1:49 pm

  • Copy link

  Hi there,

  Can you please let me know your site’s address so I can point you in the right direction of getting support?

• 

  diane2304 · Member · Feb 18, 2019 at 2:11 pm

  • Copy link

  My website is :

  https://www.diliciouscakecreations.co.uk/

  Thank you

• 

  staff-doublebassd · Staff · Feb 18, 2019 at 3:37 pm

  • Copy link

  Hi there,

  All signs point to the fact that your site is a self-hosted WordPress.org site, not a WordPress.com site.

  To clear up any confusion, self-hosted WordPress sites and WordPress.com are two, different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

  WordPress.com vs. WordPress.org

  This sounds like a great question for the WordPress.org forum community – http://wordpress.org/support/forums

  Your site is currently hosted on Go Daddy, so I would contact them for assistance as well.

  Thanks!