Website – critical error

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  navjit77 · Member · Sep 23, 2022 at 7:51 am

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  I have a critical error on my website. However, when I try to login as the Admin, my password is incorrect. I have requested a password reset but I haven’t received an email link to reset (I think my website has been hacked). Does anybody know the best course of action from here?

  I don’t have a site linked to this WordPress.com account

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  julinedossantos1 · Staff · Sep 23, 2022 at 1:42 pm

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  Hello,

  What is the address of the website you need help with

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  navjit77 · Member · Sep 23, 2022 at 4:18 pm

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  http://www.osterley-personaltraining.co.uk

  Someone has changed the assigned email address. When try to reset, the reset password email is sent to someone else.

  Can somebody please make the assigned email for
  User: Navi
  Email: (email visible only to moderators and staff)

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  navjit77 · Member · Sep 23, 2022 at 4:21 pm

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  StableHost is my hosting supplier
  Namecheap for something else

  I have user / passwords for these

  Also, I cannot connect to
  http://www.osterley-personaltraining.co.uk/cpanel

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  mccabe2014 · Member · Sep 23, 2022 at 4:33 pm

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  I also have a “critical error” on my website and can not log into it to reset anything – the address is insight4title.com
  What can I do to fix this situation?

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  mccabe2014 · Member · Sep 23, 2022 at 4:49 pm

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  I also have a “critical error” on my website and can not log into it to reset anything – the address is insight4title.com
  What can I do to fix this situation?

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  julinedossantos1 · Staff · Sep 23, 2022 at 4:54 pm

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  Hello,

  I have verified that your site is not hosted on WordPress.com. It is hosted by StableHost, therefore, and uses WordPress software (from WordPress.org). You can try contacting your hosting directly to report the error.

  WordPress.com and WordPress.org sites are different. Check it out: https://wordpress.com/support/com-vs-org
  

  This forum is only focused on sites hosted on WordPress.com.

  You can get help with the troubleshooting guide here:
  https://wordpress.org/support/forum/how-to-and-troubleshooting

  Also, consider posting your question on the WordPress.org support forum: https://wordpress.org/support/forums.

  Hope this helps! :)

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  julinedossantos1 · Staff · Sep 23, 2022 at 5:00 pm

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  Hi,

  
  @mccabe2014
  I have verified that your site is hosted by Go Godaddy. You can contact them to report the critical error.

  Maybe the troubleshooting guide can help you:
  https://wordpress.org/support/forum/how-to-and-troubleshooting