Website currently unavailable, what can I do?
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Hi! My website is currently unavailable and I don’t know why. It’s http://www.karinepaiement.com and it also disappears from my admin menu. It’s like I have no more website… I used to have a partner on this website, maybe he didn’t pay the fees for the domain or the hosting because I didn’t receive any e-mail asking me to pay someting. What can I do now?
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That site is not hosted here and we do not provide support for it. You are posting to the wrong support forum.
This is wordpress.com support. We provide support only for wordpress.COM hosted sites. Our support docs do not apply to
(1) local installs of wordpress.ORG software on your own server or
(2) wordpress.ORG software installs on paid hosting, and we do not provide support for them at wordpress.COM.Also, note that we do not provide Jetpack support https://jetpack.com/support/ for sites linked to wordpress.COM accounts with the Jetpack plugin so they display on the My Sites wordpress.com account page.
Some Jetpack solutions are here http://jetpack.com/support/
Others are in the Jetpack support forum at WordPress.org
http://wordpress.org/support/plugin/jetpackHowever, if help cannot be found at either one then they can file a Jetpack support ticket here > http://en.support.wordpress.com/contact/?jetpack=needs-service
WordPress.COM and WordPress.ORG are completely separate and have different username accounts, logins, features, run different versions of some themes with the same names, and have separate support documentation and separate support forums. Read the differences here http://en.support.wordpress.com/com-vs-org/
As you are referring to a site that is not hosted here, if you don’t have a username account at WordPress.ORG account, then click http://wordpress.org/support/ and register one on the top right-hand corner of the page that opens, https://wordpress.org/support/register.php so you can post to the support forums there.
Resetting your WordPress.ORG password http://codex.wordpress.org/Resetting_Your_Password
WordPress.org support docs are at https://codex.wordpress.org/Main_Page
See also https://apps.wordpress.org/support/ -
Hi @paiementkarine, try getting in touch with Bluehost, or if you need help with your own WordPress installation, try https://wordpress.org/support
We could also help you import the site here if you’d like, but you will need to be able to access it first. Let us know what you want to do.
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