Website deleted after renewing WordPress

  • Unknown's avatar
    draminem · Member ·

    My WordPress account on Godaddy was renewed automatically, and them my website disappeared. The team Godaddy cannot help. How can I retrieve my website

    WP.com: Yes
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • machellie · Staff ·

    The site you mentioned appears to be a self-hosted, WordPress (also called “.org”) site.

    To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

    https://wordpress.com/support/com-vs-org/

    You would want to contact your hosting support team for direct assistance. It is possible they have an available backup of the site you are hoping to restore.

    Since your site was never hosted here with us at WordPress.com, we do not have access to that site and can’t help you restore this.

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