Website Deleted, But WooCommerce Subscriptions Still Active

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  oddsandessentials · Member · Apr 10, 2023 at 7:33 pm

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  Hey there! I recently removed my website, but am having issues with WooCommerce subscriptions still being active for customers that I had. I had assumed removing the entire website would delete those subscriptions and prevent them from renewing. That doesn’t seem to be the case… How can I access this customers subscription and cancel it to prevent future charges to them?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

  The blog I need help with is: (visible only to moderators and staff)

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  staff-totoro · Staff · Apr 10, 2023 at 9:07 pm

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  Hi there,

  It sounds like you need help with the WooCommerce plugin but have landed on the support forum for WordPress.com sites instead.

  We don’t offer WooCommerce on WordPress.com (unless you are upgraded to our WordPress.com Business or eCommerce Plan) so we are not your best point of contact, but the good news is that help is available by contacting WooCommerce staff here:

  https://woocommerce.com/my-account/create-a-ticket

  Thanks!