website disappear

  • Unknown's avatar
    5w889knxc5 · Member ·

    website disappear out of no reason. I have bought this website for two years so it shouldn’t expire. And i changed its DNS to siteground which is also the subscription I just renewed.
    But the website’s backend became blank and i couldn’t open from wordpress.
    Would you kindly look into this issue? Thank you!

    Best,
    Lynne

    WP.com: Yes
    Jetpack: No
    Correct account: Yes

    The blog I need help with is: (visible only to logged in users)

  • staff-doublebassd · Staff ·

    Hi there,

    What is the URL of the site in reference?

    Since the site is not hosted here at WordPress.com, I would recommend contacting Site Ground, as they would be able to assist you in regaining access to the back end of your site:

    https://www.siteground.com/support

    To clear up any confusion, WordPress.com and WordPress.org are two different entities, but the essential difference is that we don’t have access to all WordPress sites, only ones hosted on our WordPress.com servers. For more information, please see:

    WordPress.com vs. WordPress.org

    Hope this helps. Let us know if you have any questions.

    Thanks!


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