Website disappeared

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  sronquillo12 · Member · Feb 19, 2022 at 6:43 pm

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  I am the site administrator for http://www.ronquilloimmigrationlaw.com. I added the multiple-domain plugin. Added the domains http://www.ronquillolawfirm.com and http://www.abogadoronquillo.com to the plugin. Changed the DNS settings to redirect from http://www.ronquilloimmigrationlaw.com to http://www.ronquillolawfirm.com. Now the wordpress account connected to (email visible only to moderators and staff) does not have any record of this website. How do I restore changes?

  WP.com: Unknown
  Jetpack: Unknown
  Correct account: Unknown

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  staartmees · Member · Feb 19, 2022 at 6:59 pm

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  We can’t help you as your site isn’t running on the wordpress.com platform. You must contact GoDaddy support.

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  sronquillo12 · Member · Feb 19, 2022 at 7:58 pm

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  I contacted GoDaddy support. They told me to add the WordPress hosting IP address to the domain. How do I get the hosting IP address of the WordPress site that isn’t currently being hosted on WordPress?

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  sronquillo12 · Member · Feb 19, 2022 at 8:04 pm

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  My client’s WordPress account has no record of previous purchases or settings. Is there any way to restore these settings?

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  storygenie5 · Member · Feb 19, 2022 at 8:35 pm

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  Alternatively, for wordpress.org-related questions, you may visit

  https://wordpress.org/support/forums

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  sronquillo12 · Member · Feb 19, 2022 at 9:08 pm

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  When attempting to login to wordpress.org, my client’s email address is unknown. If there is a way to restore this account on wordpress.org, that would be ideal. Any ideas?

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  staartmees · Member · Feb 20, 2022 at 4:27 pm

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  To get help on the wordpress.org website, you must create an account. That account is in no way related to anu website using the open source wordpress.org software.