Website disappeared

  • Unknown's avatar
    tiannatwyman20 · Member ·

    I have a website called Confessions of a Book Lover hosted though siteground however it seems to have completely disappeared.
    None of the links I have to the website are working and I can’t seem to see it in either of my accounts.
    My last email for this website was in February last year to (email visible only to moderators and staff) so it should be listed under that email.

    Why has my website disappeared when my siteground hosting doesn’t run out till June 17th.
    I need my website back.

    Self-declared URL: http://Www.confessionsofabooklover.co.uk
    Jetpack: Unknown
    WP.com: Unknown

    The blog I need help with is: (visible only to moderators and staff)

  • staff-doublebassd · Staff ·

    Hi there,

    Unfortunately, we cannot assist because http://Www.confessionsofabooklover.co.uk is not on WordPress.com, but as you mentioned, it is a self-hosted WordPress.org site hosted with Siteground.

    To clarify:

    • WordPress.com is a managed host platform that offers WordPress in a pre-customized server environment already set up for you to build your site. Hosting with WordPress.com is free, and the server, security, updates, and site optimization are all handled by us. We offer free and paid plans that provide additional features for your site based on your needs (plugins, custom themes, etc). You can also access professional assistance via Happiness Engineers to address any issues you encounter.
    • WordPress.org is a self-hosted platform, meaning you download the WordPress software and install it on a web server from a host of your choosing (Go Daddy, Bluehost, Hostgator, etc.). You have to pay the host when you’re self-hosting, and the server, security, updates, and site optimization are all handled by you. This gives you more flexibility and control of your plugins, themes, and code but also more responsibility to ensure those things are operating correctly.

    Our support page dives more into the differences:

    https://en.support.wordpress.com/com-vs-org/

    We welcome you to consider moving your site to WordPress.com, as we’d love to further help you. However, since you’re on a self-hosted platform, we do not have direct access to your account and therefore can’t directly address your issue.

    I recommend contacting Siteground, as they would be better positioned to assist you since they have access to your account. Also, the open-source forum community is always available and prepared to help users with self-hosted sites:

    https://wordpress.org/support/forum/how-to-and-troubleshooting/

    Hope this helps.

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